Welcome to our package insurance page. This page reviews the claim process in detail and goes over what information is needed to submit your claim. We have learned through out the years, shipping carriers rarely approve claims no matter how obvious their negligence is leaving the customer and our company on the hook for an issue neither of us caused. We do not find this acceptable which is why we have partnered with a 3rd Party insurer for all of our shipping claims.
The claims process is simple and straight forward. As long as all the required information needed to submit your claim is in hand, we typically get resolution on claims within 5 business days. Once the claim is approved, we will send out a replacement (as ordered) at no additional cost to you!
To get the claim rolling, first make sure your claim fits the criteria below. If it does, fill out the form below and attach the required information for underwriting to review. Any questions, feel free to give us a call and we will be happy to assist.
Lost Package
A package is deemed "lost" if there has not been any scan updates to the tracking for 7 calendar days and the there are not any scans showing a "Delivery". On day 8, a claim can be submitted for reimbursement.
For international shipments, if the last scan shows the package is in "Customs", a claim cannot be submitted as it is not "Lost"
Damaged Items
Any structural or cosmetic issue that would prevent you from using the bat. If this applies to you, please attach the following:
- a picture of the box showing the damage
- a picture of the box showing the shipping label with the flaps in the same picture
- a picture of the product showing the damage
Damaged claims must be filed within 3 business days of receiving the package
Delivered Package but not received
This scenario is when your package shows a delivery scan, yet it is not there. For these cases, there will be a few extra steps in process before a claim can be submitted. The process is to first contact us stating you did not receive the package. We will open up a tracer with the shipper for them to go back through the scans to see where it was physically scanned as delivered. All carriers store the GPS coordinates of the delivery scan and usually they can locate it if we file the tracer right away. Most cases, packages are retrieved and redelivered.
If the tracer comes back and shows a different location where the package was delivered AND the carrier cannot retrieve the package, a claim can be submitted for replacement.
If the tracer comes back and shows the package was delivered to your location, a claim CANNOT be submitted as the package was successfully delivered. Porch piracy and theft is not covered
Mail in service bats
If your package contained bat(s) sent in for service, the package insurance you paid at checkout was on the amount of the services, not the product value itself. Our insurer only covers the value on the invoice, which does NOT include the value of your bat. At this time, we do not have any options for reimbursement of the product itself. The only way for you to protect your package at the full value is to provide us with the dollar amount you paid for the bat(s) being sent back. This information will be needed upfront before the shipping label is created