Welcome to our package insurance program! This program covers lost, damaged or stolen packages.
The claims process is simple, easy, quick and straight forward. As long as all the required information needed to submit your claim is in hand, we typically get resolution on claims within 1 business day. Reimbursements are paid out on the product total itself which excludes any sales tax and / or package insurance applied to the order. We do apologize for the inconvenience this has caused and will get your claim resolved promptly.
To get the claim rolling, first make sure your claim fits the criteria below. If it does, fill out the form below and attach the required information for underwriting to review. Any questions, feel free to give us a call and we will be happy to assist.
A package is deemed "lost" if there has not been any scan updates to the tracking for 7 calendar days and the there are not any scans showing a "Delivery". On day 8, a claim can be submitted for reimbursement.
For international shipments, if the last scan shows the package is in "Customs", a claim cannot be submitted as it is not deemed "Lost"
Any structural or cosmetic issue that would prevent you from using the bat. If this applies to you, please attach the following:
- a picture of the box showing the damage
- a picture of the box showing the shipping label with the flaps in the same picture
- a picture of the product showing the damage
Damaged claims must be filed within 2 business days of receiving the package
A stolen item is defined as packages scanned "delivered" yet not received. If this applies to you, a claim must be filed within 4 calendar days after the scanned delivery date.
Packages that required a signature upon delivery cannot be claimed as stolen as there is evidence the package was signed for
IMPORTANT: Our insurer requires a police report to be attached to all stolen item claims. This is an extra step in the process, but is a requirement and non-negotiable.
Our insurer takes porch piracy seriously and understands this is a unfortunate reality for a lot of residences and businesses.
Mail in service bats
If your package contained bat(s) sent in for service, the package insurance you paid at checkout was on the amount of the services, not the product value itself. Because of the unique nature of our business, we were able to negotiate a deal with our insurer to cover the contents of the package. To be reimbursed for the purchase price of your bat(s), please attach a copy of the purchase receipt(s) of the bat(s) mailed in for service.
To qualify for reimbursement, there will be a differential due on what was purchased for the package insurance at checkout vs what the total actually should have been if we known the product value upfront. The package insurance balance due is calculated as the Product Total on the receipt x 3%. Once these funds have been received, the reimbursement will be released within 1 business day.