-- Shipping and Handling --
Customer will select the shipping method during the checkout process. If free shipping is selected, Customer forfeits the carrier of choice from which the package will be shipped. Company ships UPS or Fed Ex. Order tracking will be sent to the email provided on the purchase order at the time of label creation. All orders of $750.00 or more will be shipped signature required. Any order less than $750.00 will NOT be shipped signature required unless requested by the Customer in writing before the item has shipped.
Company allows the shipping address to be modified from the original order as long as it is in writing from Customer before the item has shipped. It is the Customer's responsibility to ensure any special or specific delivery comments are clearly documented on the shipping address before completing the transaction. If Customer would like to use their own shipping label, Customer can email a label to use as long as it is with UPS or Fed Ex. Company cannot use Customer shipping account numbers to generate a label.
Company does not ship bats in mailing tubes with end caps nor does Company re-use customer supplied packaging. All bats are boxed in heavy plied, thick cardboard boxes. Company does not sleeve bats, wrap bats, or stuff boxes full of padding upon shipment. Company does take care and selects the appropriate sized box for the number of bats being shipped. All packages are inspected before scheduled pick up to insure labels are cleanly placed and tape used is secured. If your location is known for theft, please use an alternate shipping address or request the package be sent signature required. If Customer has knowledge of a shipping carrier to be problematic or has preference over 1 carrier than the other, it is the Customers responsibility to select the appropriate shipping carrier at checkout.
All rates and shipments are calculated at each carrier's default insured values which is $100 unless you paid to fully insured your package at checkout. Company liability ends once the package is scanned in as received by the shipping carrier. Company does not guarantee delivery or delivery estimates provided by the shipping carrier, nor will company come out of pocket for service failures less company is compensated by the carrier itself.
It is the Customer's responsibility to notify Company of any shipping related issues pertaining to your delivery. Should a situation arise where a claim is submitted, Customer acknowledges and understands
1) Payouts of insured value are at the sole discretion of the carrier if you did not fully insure your package.
2) Company will not replace nor reimburse Customer for any claim submitted and approved by the shipping carrier outside of the insured value of the package.
3) Company will NOT refund Customer any monies less the claim being approved and paid out by carrier.
-- Returns / Exchanges --
STOCK - NEW IN WRAPPER BATS can be returned to Company (at customer expense) within 30 calendar days of date of purchase for an in-store credit or refund less a 20% restocking fee. For store credits, the re-stocking fee will be waived. The bat must be returned new, unused, and in the original packaging that it was received in. If the returned bat is NOT in said condition, the return will not be accepted and will be held until customer sends a label or pays to have it shipped back.
For exchanges, the same rules above apply being the bat(s) must be returned new, unused, and in the original packaging. Customer will responsible to pay any differential that would be due if the replacement bat is more expensive. If the replacement bat is less expensive, Company will refund back customer the difference less processing fees. The replacement product will not be shipped out until the bat being shipped back on exchange has been received and confirmed it is exchangeable.
Setting up an exchange does not guarantee that we will still have the item in stock at the time of the exchange. If you would like to guarantee this item, please contact us to purchase the item that you want, and we will issue a refund of the other product upon receiving your returned item.
ROLLED, HEAT ROLLED, SHAVED or any alloy bat with internal modifications cannot be returned or exchanged
-- Incorrect item received --
Company will email a return label at Company's expense to Customer to use for the return shipping. Any and all replacement bats will be shipped out upon successful receipt of the returned bat. The returned bat must be unused and in the same condition it was shipped out in for the exchange to be valid -- NO EXCEPTIONS **