Turnaround Time is the number of business days it takes to process your order. To be clear, Turnaround Time is NOT SHIPPING (transit time). Excluding stock bats, every shaved or rolled bat is serviced to order. Shaved or rolled bats are not already "pre-serviced" ready to ship. As orders come in, they are prioritize and processed "first in, first out". Turnaround is purely volume driven and can vary depending on order patterns and time of year.
If Standard turnaround was selected, the bat(s) will ship out 4-5 business days (M-F) from the date it was purchased. Rolled only bats on average are processed and shipped day 2 or 3 from purchase date with shaved bats on average shipping by day 5 from purchase date. Again, turnaround is order processing time and it fluctuates. If you are in need of your bat within 1.5 weeks from date of purchase, upgraded shipping or expedited service should be chosen. If you need your bat by a specific date or are unclear on how to calculate when your bat will be received, please give us a call to discuss.
How Turnaround Time is calculated
New Bat Purchase (rolled or shaved)
- If your order is placed by 3pm EST on a business day, the clock starts on day of order.
- If your order is placed AFTER 3pm EST on a business day, the clock starts the next business day.
- If you order is placed AFTER 3PM EST Friday or over the weekend, the clock starts on the upcoming Monday
Mailed in bats
- Turnaround starts day delivered if received M - F. If your bat is received on the weekend, the clock starts the upcoming Monday
Stock New in Wrapper Bats
- If your order is placed by 2pm EST on a business day, the bat will ship same day
- If your order is placed AFTER 2pm EST on a business day, bat will ship the next business day
- If you order is placed AFTER 2PM EST Friday or over the weekend, the bat will ship on the upcoming Monday
Expedited Service (Next business day)
- If your order is placed by 3pm EST on a business day, the bat will ship the next business day
** If your order is placed AFTER 3pm EST on a business day, the clock starts the next business day with your bat shipping the business day after that. **
** If you order is placed AFTER 3PM EST Friday or over the weekend, the clock starts on the upcoming Monday with your bat shipping on Tuesday **
Business days are Mon - Fri 9AM - 6PM EST excluding holidays. WE ARE NOT OPEN ON THE WEEKEND
Holidays observed --
New Years Day
4th of July
Thanksgiving (Thursday and Friday)
Christmas Eve and Christmas
We know you want your bats ASAP and the last thing we want to do is not be able to deliver on our service guarantees. We are a service oriented business and strive for an exceptional customer experience. We are the only bat shaving company who advertises upfront a tight window of when your bat will be serviced and shipped. We put a lot of effort into operational and inventory planning to meet the demand. If you have any questions, feel free to give us a call.